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FAQs

What's so special about Nubre.com?

We are proud to have the most talented team of people who constantly search for new and trendy products that will help you. Our main goal is to make your life easier while we do the hard work of connecting you to the best solution to any of your problems! Let us help you make your life easier

When is my order shipped?

We ship within 48 hours after we have received your payment, but we do our best to ship much faster. During busy seasonal times or if the demand for the product is extremely high it can take up to 5 working days. But once again, that is in extreme situations and we do our best to ship everything out ASAP

How can I track my order?

All of your orders will get a tracking a number once it has been shipped out. Please do use the contact form if you don't receive your tracking number, but it should be automatically attached once the parcel has left the destination country

Where's my package?

We typically ship out orders around 48h after we have received your payment. When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us
What are the shipping rates?

We don't charge you for the shipping. The shipping is always on us and its free for you!

How do I return an item/receive a refund?

If your received product is damaged or doesn't work, we will gladly issue you a refund. Once the return form will be submitted, we will ask you to ship the products to us. Unfortunately, since we cover the product shipping to you, we won't be able to cover the shipping to our facility for product inspection. That's on the roadmap, but unfortunately, we can't offer that just yet.

You can fill in the form through our Easy Returns service

Feel free to contact us at any time at store@nubre.com